The simplest solution for enhanced guest engagament.
NOT ANOTHER MESSAGING TOOL!
EMPOWERING GUEST AND CREW EXPERIENCES IN A SIMPLE GRACEFUL WAY
Start communicating today. Reach your guests at the right time, wheather they are on board or on land. Let your guests use their preferred messaging tool like WhatsApp, Viber, Line, SMS, Facebook Messenger, etc. to communicate with the ship. Deliver a seamless and personal communication experience like never before.
Handle multi language and multiple requests in single screen. Grace enables multiple staff to respond to your guests, each from their own screen - and integrated with the PMS. Critical guest information is presented to operators and everything is updated correctly, just in time.
Grace is the simplest way to communicate with your guests – in the way they prefer.
KNOW YOUR GUESTS AND CREWS
Grace improves the way you engage with your guests, boosting guest satisfaction and providing you with valuable analytics information. Grace uses your main number as officially verified WhatsApp number. Guests confidently know with whom they are communicating. You can easily communicate and inform your guests, respond to their questions, send photographs, and even understand their mood!
Not a mobile app
Your guests can send and receive messages via text or their preferred chat application in real-time, without having to download any other app.
Intelligent
Grace reduces the amount of time staff spends to respond to messages via its AI enabled chatbot, template responses and one-click request forwarding.
Personalized
Grace is integrated seamlessly with Cruise Management Systems (PMS). While helping a guest, you can quickly view guest information, past conversations, and guest preferences in one easy to navigate screen.
Innovative - Predict guest satisfaction
Minimize face to face interaction between guests and crew while keeping your business efficiency and making guest stays even more pleasant. Smart algorithms in Grace alert you about guest feeling and moods. This helps you to take the correct action in advance to assure your brand's guest satisfaction.
INCREASE YOUR CONCIERGE CAPACITY
Our AI supported chatbot enables faster & smarter responses for your guests. The result? Quieter lobbies with fewer ringing phones and shorter queues. Grace is the messaging solution you didn’t realize you needed.
Best experience for guest and crew communications - Texting something as simple as "Extra pillow" is enough for Grace to understand a guest request. It automatically checks the CMS for the guest profile and sends the item request to the hotel operation system, or a printer.
Power Your Cruise with our Unique and Secure Smart Messaging Solution
Respond to guests quickly, assign tasks and escalate guest requests faster and more efficiently than before.
Right from pre-arrival to post check-out, Grace makes sure that your guests have a wonderful experience during their cruise.
Power Your Guest and Crew Messaging in a Unique, Secure, Smart Way - Manage more inquiries and help more guests, assign tasks, and escalate multiple requests, faster than before.
Connect with Your Guest before arrival and after departure - Handle multi language communications with unlimited operator support.
Capture Your Guests Mood - Identify unhappy guests and measure guest satisfaction via real-time analytics and reporting features.On-time alerts and escalations assure guest satisfaction
