Voice Activated intelligent assistants allow guests access many smart services just by talking.
Voice Activated intelligent assistants allow guests to access cruise services just by talking to the in-room Amazon Alexa. Guests can control TV and cabin functions, request services like housekeeping or cabin service, ask for amenities and even place order for in room dining as easily as speaking out loud
Control your Cabin Temperature, Lights, or TV with Voice Commands
Just like from several other Nevotek solutions, guest can control the cabin lighting, window shades and even the TV through Nevotek’s voice assistant platform. Voice commands are customized for each property based on the technology that exists in each room.
Personalized First Greeting
Alexa recognizes guests and greets them with special messages (including a happy birthday song or appreciation for their loyalty)
Ask Directional Questions
Using NevoAssist, Alexa can help your guests find directions to the restaurant or spa. NevoAssist can also provide special event related information to members of defined groups or cabins in the PMS
Let Alexa Answer FAQs
Is your concierge staff tired of answering the same frequently asked questions including breakfast time and check out time. Let Amazon Alexa take over some load from their shoulders. Alexa answers FAQs with pre-defined answers.
Amenities and Cabin Service
NevoAssist and Alexa coordinate with housekeepers and kitchen team. When a guest requests for amenities or in-room dining, Alexa informs housekeepers and open a new task by email or .api integration. Charges are posted directly into the guest folio of the Cruise Management System. Orders can also be printed on staff/kitchen printers.